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Topgolf Senior Manager of Sales in Miami Gardens, Florida


The Senior Manager of Sales (SMOS) assists the Director of Sales (DOS) with leading the Sales Team and aides in the collaboration with the Operations and Culinary teams to ensure flawless event execution. The SMOS is responsible for selling the exciting experience of Topgolf primarily through contracted events. The primary event market of focus for SMOS will be corporate clients which the SMOS will work directly with to build their perfect event. The SMOS will also assist with social market bookings as demand dictates in accordance with the company’s guest centric lead response Standards. The SMOS will manage all events booked by the National Events team. SMOS is responsible for delivering outstanding guest service throughout all stages of the sales process including ongoing post-event follow-up to ensure repeat business and referrals. The SMOS is also expected to foster new client opportunities via outbound efforts and networking in the community to drive sales.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Key Responsibilities

  • Recruit, Hire, Train, Mentor and Coach Sales Team Admins

  • Manage Sales Admin weekly schedule in accordance with approved sales office hours coverage

  • Conduct and document bi-weekly 1-on-1’s with Sales Admins

  • Contribute to overall venue sales team revenue goals by meeting or exceeding personal sales quotas as assigned by DOS in advance on a monthly (period), quarterly and annual basis

  • Strive to deliver an unparalleled guest experience on the phone, via email and with in-person communication from inquiry stage to post-event follow up

  • Participate in management team meetings and venue pre-shifts for Associates in accordance with Topgolf’s established Sales Team Standards

  • Foster client relationships through ongoing communication with contacts to ensure repeat business and referrals

  • Assist DOS with leading daily and weekly sales team meetings

  • Lead regular Event Catering & Ops Meetings (a.k.a. Banquet Event Order – BEO Meetings) with representatives from the venue’s Culinary and Operations Team

  • Assist DOS with creation and implementation of sales contests focused on driving revenues as well as desired behaviors by Sales Associates that promote a continual improvement

  • Assist Sales Account Managers, Social Account Consultants and Sales Account Representatives with questions related to their events and event prospects, while following all established by the DOS and Topgolf

  • Manage all assigned leads with the utmost sense of urgency and in accordance with the company’s lead response time Standards

  • Partner with the National Events team to service all events booked by National Events Account Managers

  • Create, manage and confirm Event bookings using Delphi sales system including the documentation of all prospect and event client communication

  • Utilize established reports and dashboards to ensure personal sales Key Performance Indicator’s (KPI’s) are being met or exceeded

  • Partner with DOS (Director of Sales) to foster a fun, competitive, results centered and engaged sales culture/environment

  • Be open and eager to learn new sales skills

  • Work in collaboration with the sales team and other departments within the venue

  • Proactively strive to maintain high levels of quality, accuracy, and process consistency

  • Detail any changes/updates to events and any specific needs for a successful event execution by Operations and Culinary based on the guests’ expectations

  • Work venue sales office shifts each week as assigned by the DOS in accordance with company Standards for SMOS role

  • Proactively engage in outbound sales activity and networking in the community in adherence to established business development Standards for the venue and SMOS role in an effort to grow sales revenues for events

  • Participate in bi-weekly 1-on-1’s with DOS

  • Other duties as assigned

  • Embrace and Promote Topgolf’s Vision and Mission through our Core Values of Fun, One Team, Excellence, Edgy Spirit and Caring

Key Qualifications

  • 5+ years of current sales experience, preferable in hospitality, restaurant or entertainment venue focused on event/ticket sales

  • Bachelors Degree in Business Administration, Sport Management, or Sales/Marketing preferred. Will also consider applicants with relevant work history

  • Ability to communicate effectively with new guests, return guests, co-workers and management

  • Strong computer skills, particularly with Excel, Word, PowerPoint and CRM Applications

  • Strong interpersonal and people skills as well as written and verbal communication skills

  • Solid organizational and project management skillsets

  • Capable of managing multiple projects/programs simultaneously, while remaining calm under pressure

  • Excellent pace and energy, self-motivated

  • Ability to maintain and project professionalism, internally and externally, at all times

  • Flexible in approach; can readily adapt to business and team needs and changes

  • Excellent self-accountability for high personal standards of conduct and professionalism

  • Process-oriented, highly organized, fast and accurate, able to work well under pressure and meet deadlines

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Job Locations US-FL-Miami Gardens

ID 2021-16931

Position Type Salary

# of Openings 1

Address 17321 NW 7th Ave.

Category Sales/Event Sales