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Topgolf Team Lead in Kirkland, Washington


About Lounge by Topgolf:

Lounge by Topgolf will be the ultimate bar and gaming experience, intended to connect people in meaningful ways. Expanding Topgolf’s traditional venue footprint into urban areas, each Lounge by Topgolf will feature live sports on massive flat screens, industry-leading Full Swing simulators with a broad selection of virtual games, lively music and locally curated dishes, hand-crafted desserts and cocktail selections. Lounge by Topgolf will provide a premium, modern esthetic with comfortable lounge seating, all designed to promote unforgettable experiences. Designed to be iconic, engaging and a sensory delight to social seekers – the virtual gaming is powered by Topgolf Swing Suite Technology, with every bay featuring cutting-edge golf and interactive sports simulation.

Who we’re looking for:

Here at Topgolf, we take pride in creating a welcoming, positive and engaging atmosphere for all Associates to work in, and we empower Associates to be their unique selves, have fun and create moments that matter for everyone!

We're looking for experienced, reliable and personable service leads to join our Lounge by Topgolf family in our purpose for connecting people in meaningful ways!

What's in it for you:

  • Competitive compensation

  • Paid time off for full-time Associates

  • Medical, dental, short-term, life, and 401(k) benefits for full-time Associates

  • Opportunity for advancement - we promote from within!

  • Continued learning and growth opportunities

  • Free Employee Assistance Program

  • Opportunities to give back within our communities through volunteer work

  • And so much more!

About the job:

Service Lead helps their team provide best-in-class service with hospitality for our Guests. By working with, training and coaching our Associates, the Service Lead ensures our Guests have the best time of their lives. Service Lead have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest Experience. Additionally, Service Lead may be responsible for assisting with other specific business functions including Associate development and training, ordering and inventory management, facilities maintenance, and marketing. Service Lead make our Guests feel welcome and engage with them to make their visits to Topgolf meaningful and memorable.

Key Responsibilities

How you’ll do it:

  • Supervise the team in providing best-in-class service daily

  • Coach and develop the team and drive Associate engagement

  • Uphold operating procedures and service and safety standards, especially Guest Satisfaction

  • Perform other operational duties as assigned by your manager

Key Qualifications

What We’re Looking For:

  • 2+ years of related experience with experience in a high-volume, upscale-to-fine-dining restaurant environment preferred

  • Advanced knowledge of standard drink recipes as well as advanced knowledge of food, beer, wine and spirits

  • Availability to work varied shifts, including which may include mornings, mid shifts, evenings, weekends and holidays

  • Ability to work on a team with energy and enthusiasm in a fast-paced environment

  • Ability to obtain required licenses and certifications for your location

  • Excellent communication, time management and organization skills

  • Working knowledge of applicable safety and sanitation procedures

  • A high level of self-awareness, receptivity to change and integrity

  • Ability to stand and walk for long periods of time

  • Ability to stoop, bend and lift items weighing up to 50 lb.

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Job Locations US-WA-Kirkland

ID 2019-11961

Position Type Hourly

# of Openings 1

Address 425 Urban Plz

Category Site Management