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Topgolf Service Manager, Topgolf Lounge in Kirkland, Washington

Overview

The Service Manager is responsible for managing the daily operations of our Lounge, an innovative concept thatwill combine the popular Topgolf Suites technology with everything special about Topgolf – lively music, social gaming, a vibrant bar scene, and top-notch F&B to neighborhoods across the country.They lead the team in Rockstar-level service with hospitality for our guests. By working with, training and coaching our associates; the Service Manager drives the highest level of service to ensure our guests have a best-in-class experience.

Key Responsibilities

  • General operational responsibilities related to running the venue; opening/closing, managing shifts, etc.

  • Responsible for overseeing other business functions, which may include hiring, scheduling, associate development and training, ordering and inventory management, and facility maintenance.

  • Responsible for managing cost of goods and labor cost.

  • Uphold operating procedures and service and safety standards.

  • Perform other operational duties as assigned by your manager

Key Qualifications

  • 5+ years of restaurant, hotel or golf course experience

  • High school diploma or equivalent

  • Energy and enthusiasm

  • Excellent communication, time management and organizational skills

  • Ability to work on a team

  • A high level of self-awareness, receptivity to change and integrity

  • Availability to work varied shifts, including evenings, weekends and holidays

  • Ability to stand and walk for long periods of time including maneuvering up and down stairs

  • Ability to obtain required licenses and certifications for your location

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Job Locations US-WA-Kirkland

ID 2020-13000

Position Type Salary

# of Openings 1

Address 425 Urban Plz

Category Operations

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