Topgolf Host (Guest Services Associate) in Kirkland, Washington
About Lounge by Topgolf:
Lounge by Topgolf will be the ultimate bar and gaming experience, intended to connect people in meaningful ways. Expanding Topgolf’s traditional venue footprint into urban areas, each Lounge by Topgolf will feature live sports on massive flat screens, industry-leading Full Swing simulators with a broad selection of virtual games, lively music and locally curated dishes, hand-crafted desserts and cocktail selections. Lounge by Topgolf will provide a premium, modern esthetic with comfortable lounge seating, all designed to promote unforgettable experiences. Designed to be iconic, engaging and a sensory delight to social seekers – the virtual gaming is powered by Topgolf Swing Suite Technology, with every bay featuring cutting-edge golf and interactive sports simulation.
Who we’re looking for:
Here at Topgolf, we take pride in creating a welcoming, positive and engaging atmosphere for all Associates to work in, and we empower Associates to be their unique selves, have fun and create moments that matter for everyone!
We're looking for reliable and personable hosts to join our Lounge by Topgolf family in our purpose for connecting people in meaningful ways!
What's in it for you:
Paid time off for full-time Associates
Medical, dental, short-term, life, company paid life insurance and 401(k) benefits for full-time Associates
Opportunity for advancement - we promote from within!
Continued learning and growth opportunities
Free Employee Assistance Program
Opportunities to give back within our communities through volunteer work
And so much more!
About the job:
Hosts provide best-in-class service with hospitality for our Guests. They are experts at the technical side of the job – using the table and bay management systems to seat Guests or get them started in the Swing Suite bay in an efficient and organized manner. Beyond that, they greet Guests with a warm smile and caring attitude in a key first-impression area. By actively engaging Guests, our Hosts help them feel welcomed and appreciated, and make their visits to Topgolf Lounge meaningful and memorable.
How you’ll do it:
Warmly greet every Guest in a friendly and approachable manner
Show urgency so Guests may be seated or start their Swing Suite session quickly
Assist Guests in understanding and enjoying the Swing Suite games including the safety rules
Assist Guests with retail items or memberships
Keep the windows, entrance, lobby, dining area and Swing Suite bays clean, organized and well-stocked
Send Guests off warmly with a genuine goodbye and invite them back
What We’re Looking For:
Availability to work varied shifts, including which may include mornings, mid shifts, evenings, weekends and holidays
Ability to work on a team with energy and enthusiasm in a fast-paced environment
Ability to obtain required licenses and certifications for your location
Excellent communication, time management and organization skills
A high level of self-awareness, receptivity to change and integrity
Ability to stand and walk for long periods of time
Ability to stoop, bend and lift items weighing up to 50 lb.
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Job Locations US-WA-Kirkland
Position Type Hourly
Address 425 Urban Plz
Category Front of House Hourly