Job Information
Topgolf Technical Product Manager (Salesforce), Sales Systems in Dallas, Texas
Topgolf is looking for a Technical Product Manger (Salesforce) to help ideate, design, and work with a software development team to enhance the Topgolf sales user experience. As a TPM within sales systems team – You will bring in Salesforce expertise, can combine out of the box ideas with the practical application of features that simplify sales user experiences. You will be closely working with Sales teams to gather requirements, building backlog, prioritizing collaboratively and driving development teams to deliver efficiency to events sales users.
Ideal Candiate would have technical background with strong business acumen to leverage Salesforce Sales, Service, CPQ cloud knowledge to build and evolve the next generation of Sales technology products for Topgolf.
Key Responsibilities
Work with cross-functional teams such as operations and marketing, as well as other stakeholders, to identify new end user / business problems that could be solved by the team; build the case for new/enhanced features and gain approval from stakeholders.
Create product requirements and documentation using JIRA, Confluence, and update continuously, maintain prioritized backlog.
Collaborate closely with engineers, designers and business partners alike to conceptualize features and see them through development, release, and future iterations.
Lead feature kickoffs, as well as facilitate design and API discussions.
Participate in the planning of feature release plans and set expectations for delivery of new functionalities with offshore development team.
Define and elaborate on prioritized epics, develop stories and acceptance criteria that are actively managed by TPM as part of release planning / story grooming.
Work with QA leads to help ensure appropriate QA test coverage and support QA automation pipeline buildout.
Work with Business Single Point of Contact and other stakeholders to drive User Acceptance Testing within the given timeframe- including joint testing sessions, report and escalation.
Accountable for delivery of business value / outcomes.
Maintaining/enhancing technology expertise, keeping current with evolving systems analysis, programming, and database technologies.
Assisting with triaging critical issues, tracking issues, escalating and root cause analysis.
Required Qualifications:
BS/MS degree in Information Systems, Computer Science or related technical field involving coding or equivalent work/technical experience.
3-5 years of experience in Salesforce technical product management role designing solutions, driving dev team & delivering in Agile - for Sales Teams
Working knowledge of Sales and Marketing business processes and practices, including but not limited to opportunity management, quoting processes (CPQ) including understanding of product & pricing management.
Good understanding of Salesforce out of the box objects, workflows, and reporting.
Experience with the Configuration/Administration of Salesforce
Ability to work with multiple distributed development teams (US & India) to complete a solution design in a Salesforce environment.
Team player with excellent verbal & written communication, interpersonal and presentation skills.
Positive, enthusiastic attitude with ability to interact with cross-departmental groups.
Desired Qualifications
Strong problem-solving skills
Strong planning and organization skills
Self-driven and passion for technology
Ability to work cross-functionally, in a fast-paced work environment.
Able to communicate technical or complex subject matters in business terms.
Able to work with offshore developers & Testing team members.
High attention to detail is essential.
Preferred Qualification
Salesforce Administration certification is a big plus.
Experience with managing technical projects in a large, complex enterprise environment on a global basis.
Solid understanding of software development models, web technologies, system integrations, database concepts and modern service-oriented architectures and industry trends
Excellent documentation and communication skills
Proactive, detail-oriented, and team-oriented
Have an aptitude and willingness for learning new technologies / software.
Operate and leverage Agile and Scrum methodologies.
Travel up to 5% for team offsites or offshore center in Hyderabad (India).
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.