Topgolf Jobs

Overview

Topgolf is seeking a Training & Development Specialist that will help plan, conduct, and administer programs that train & educate our Playmakers to improve their skills and knowledge of our technology in venues. You will join a team that works collaboratively with technical writers, developers, quality engineers, product managers, and usability experts to make our products easier to use.

Responsibilities

• Responsible for managing the creation and structure for collecting critical operational data related to TI solutions.

• Identify and manage process improvement opportunities. Ensure continuous improvement is embedded within the culture of the TI Playmakers.

• Responsible for managing the development of technology training curriculum and modules in partnership with the TI product and operations teams. Partnering with the Topgolf Learning team to facilitate, in a structured manner, critical technology training via online, remote, or in-person training courses.

• Performs assessments to identify training needs for training interventions and course development.

• Creates, obtains, organizes, plans, and presents various forms of onboarding, orientation, and skills training for Playmakers.

• Briefing TI leadership on areas of concern, opportunities for improvement and assisting for cost / benefit analysis.

• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

• Maintains knowledge of the latest trends in training and development.

• Analyzes training content for accessibility; and implements changes to make content accessible and remediates accessibility issues.

• Identifies long-range training goals and recommends programs to achieve goals, including the development of an annual training plan.

• Will design, develop, deploy, and deliver computer based and interactive e-Learning curricula and training modules.

• Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.

Qualifications

• Bachelor’s Degree in Human Resources, Training & Development or equivalent, preferred

• Certifications in APTD, CPTD, or CPLP, preferred

• 5+ years Experience leading a Technology, Operations or HR/Training team

• 5+ years Thorough knowledge of principles and practices of training and development methods and techniques

• 5+ years Executive / Leadership stakeholder communication & management

• 5+ years Considerable knowledge in methods to identify training needs, reporting, and evaluating results of needs assessments, and analyzing performance problems to organize and coordinate training programs to meet those needs.

• Ability to work a range of different work schedules

• Ability to validate all technical material for consistency and accuracy

• Ability to prioritize and execute tasks in a fast-paced environment

• Ability to multi-task and be a self-starter

• Excellent verbal and written communication skills

• Proficient in process assessment and curriculum development

• Strong presentation skills in both classroom and remote settings

• Adept with a variety of multimedia training platforms and methods

• Ability to evaluate and research training options and alternatives

• Ability to design and implement effective training and development curriculum

• Extremely proficient with Microsoft Office Suite and related program software

• Knowledge of training and development procedures and techniques; learning management and learning content management systems; group processes, group dynamics, and interpersonal relations; and instructional design and curriculum development

• Ability to formulate learning objectives; to develop training objectives; to evaluate the effectiveness of training; to assess training needs; to communicate effectively; and to supervise the work of others

• Ability to prepare both routine and analytical reports

• Ability to work effectively with individuals, groups, and various units within the organization, including management, to carry out goals of the training function

• Ability to exercise judgment, make decisions, establish professional contacts, and organize time with minimal supervision

• Broad understanding of technology systems, tools, and processes

Travel up to 20% - Period venue visits to assess overall state of technology operations and to identify pain points for our Playmakers that could be rectified with documented processes and/or procedures and training.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• Bachelor’s Degree in Human Resources, Training & Development or equivalent, preferred

• Certifications in APTD, CPTD, or CPLP, preferred

• 5+ years Experience leading a Technology, Operations or HR/Training team

• 5+ years Thorough knowledge of principles and practices of training and development methods and techniques

• 5+ years Executive / Leadership stakeholder communication & management

• 5+ years Considerable knowledge in methods to identify training needs, reporting, and evaluating results of needs assessments, and analyzing performance problems to organize and coordinate training programs to meet those needs.

• Ability to work a range of different work schedules

• Ability to validate all technical material for consistency and accuracy

• Ability to prioritize and execute tasks in a fast-paced environment

• Ability to multi-task and be a self-starter

• Excellent verbal and written communication skills

• Proficient in process assessment and curriculum development

• Strong presentation skills in both classroom and remote settings

• Adept with a variety of multimedia training platforms and methods

• Ability to evaluate and research training options and alternatives

• Ability to design and implement effective training and development curriculum

• Extremely proficient with Microsoft Office Suite and related program software

• Knowledge of training and development procedures and techniques; learning management and learning content management systems; group processes, group dynamics, and interpersonal relations; and instructional design and curriculum development

• Ability to formulate learning objectives; to develop training objectives; to evaluate the effectiveness of training; to assess training needs; to communicate effectively; and to supervise the work of others

• Ability to prepare both routine and analytical reports

• Ability to work effectively with individuals, groups, and various units within the organization, including management, to carry out goals of the training function

• Ability to exercise judgment, make decisions, establish professional contacts, and organize time with minimal supervision

• Broad understanding of technology systems, tools, and processes

Travel up to 20% - Period venue visits to assess overall state of technology operations and to identify pain points for our Playmakers that could be rectified with documented processes and/or procedures and training.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• Responsible for managing the creation and structure for collecting critical operational data related to TI solutions.

• Identify and manage process improvement opportunities. Ensure continuous improvement is embedded within the culture of the TI Playmakers.

• Responsible for managing the development of technology training curriculum and modules in partnership with the TI product and operations teams. Partnering with the Topgolf Learning team to facilitate, in a structured manner, critical technology training via online, remote, or in-person training courses.

• Performs assessments to identify training needs for training interventions and course development.

• Creates, obtains, organizes, plans, and presents various forms of onboarding, orientation, and skills training for Playmakers.

• Briefing TI leadership on areas of concern, opportunities for improvement and assisting for cost / benefit analysis.

• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

• Maintains knowledge of the latest trends in training and development.

• Analyzes training content for accessibility; and implements changes to make content accessible and remediates accessibility issues.

• Identifies long-range training goals and recommends programs to achieve goals, including the development of an annual training plan.

• Will design, develop, deploy, and deliver computer based and interactive e-Learning curricula and training modules.

• Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.