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Topgolf Guest Care Call Center Associate in Dallas Office, Texas

Overview

Topgolf’s Guest Care Call Center Associates provide outstanding customer service in a fast-paced environment by answering incoming guest calls to assist with a variety of inquiries. You’ll use your excellent verbal communication skills, charisma, and ability to keep cool under pressure to ensure our Guests have an extraordinary experience with the Topgolf Brand, even when talking to you over the phone.

Work on weekends and holidays is required for all positions. The position also requires flexibility to work evening hours.

Topgolf inspires people of all ages and skill levels – even non-golfers – to come together for playful competition, but also inspiring communities with tremendous career opportunities. If you like to have FUN, CARE about your team and community, strive for EXCELLENCE, operate as ONE-TEAM, and have an EDGY SPIRT Topgolf could be the place for you! To learn more about Topgolf, follow @Topgolf or visit.

Key Responsibilities

  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring

  • Present a positive and friendly telephone persona

  • Demonstrate Active Listening and learn to “read your audience”

  • Maintain a calm, even-tempered, and customer-focused demeanor

  • Understand resources and find information quickly to respond to our Guest

  • Answer and document all incoming phone calls

  • Become an expert on Zendesk, our Help Desk software tool

  • Respond to Voicemails from the previous night

  • Send Emails to follow up with Guests

Key Qualifications

  • 6+ months Customer Service experience (in-person or over the phone)

  • Ability to work in a fast-paced environment

  • Pleasant and professional phone etiquette

  • Ability to work evenings, weekends and holidays

  • Excellent verbal and written communication skills

  • Computer literacy

  • Outstanding organization, multi-tasking and problem-solving abilities

  • Dependable and punctual attendance is a must

  • High School Diploma or equivalent

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ID 2019-12072

Position Type Hourly

Address 8750 North Central Expressway

Category Operations

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